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Customer journey done right is about much more than incremental improvement to current offerings it can help companies innovate allocate resources and...
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The Customer Experience Revolution has starteda shift in dynamic that has changed the customer-business relationship foreverBeyond branding beyond cus...
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Praise for THE APPLE EXPERIENCEThere are three pillars of enchantment likability trustworthiness and quality The Apple experience is the best modern-d...
Designing the Customer-Centric Organization offers todays business leaders a comprehensive customer-centric organizational model that clearly shows ho...
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This Element is an excerpt from Do You Matter How Great Design Will Make People Love Your Company ISBN 9780137142446 by Robert Brunner and Stewart Eme...
How do you design a great customer experiencexa0 In this brief eBook New York Times bestselling author Fred Wiersema advises that you start by asking ...
Good service is often as important as a good product and this book explains why it39s so important and then how to achieve it There39s no point in ha...
Don Gallegos is a man on a mission - a mission to wipe out poor customer service And he thinks most people dont even know when the service they receiv...
A professor accepts a job in a customer service call center and embarks on a spiritual journeyDo you find it hard to get good service when you call an...
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Dear customer who is reading this book blurbHave you ever thought how relaxing it would be to work in a coffee shop You might have thought Yeah Id lik...
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Most companies treat service as a low-priority business operation keeping it out of the spotlight until a customer complains Then service gets to make...
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In their efforts to become more customer-focused companies everywhere find themselves entangled in outmoded systems metrics and strategies rooted in t...
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